Scope
This Refund Policy explains how InstantViral handles refunds, partial refunds, cancellations, refill eligibility, customer responsibilities, and situations where a refund may not be available for orders placed through instantviral.ca.
This policy works together with the Terms & Conditions (instantviral.ca/terms-and-conditions) and the Privacy Policy (instantviral.ca/privacy-policy). Package-specific delivery estimates, features, and refill eligibility shown on service pages come from InstantViral’s real package pricing data.
Refund Eligibility
Not every InstantViral order is refundable. Eligible refunds depend on InstantViral’s operational review and factors such as:
- Order status
- Service type
- Package terms shown with the real package data
- Operational review of the request
- Customer compliance with order instructions and these policy terms
InstantViral does not publish an unconditional money-back promise on this page. Any eligible money-back or refund window must come from verified operational policy and the conditions shown for the selected service and package. InstantViral will not invent a refund timeframe for public display.
Submitting a refund request does not guarantee approval or any particular outcome. Related questions are also covered in the FAQ at instantviral.ca/faq.
Non-Refundable Situations
Refunds are generally not available in situations such as the following, subject to InstantViral’s operational review:
- Orders that have been completed in accordance with the selected package and destination details
- Incorrect usernames, profile URLs, page URLs, post URLs, channel URLs, or video URLs supplied by the customer
- Customer-requested changes after processing has begun
- Orders affected by destination privacy settings, deleted content, restricted access, or other destination changes made after checkout
- Violations of the Terms & Conditions
- Abuse, fraud, chargeback misuse, or repeated bad-faith requests
These examples do not create an exhaustive list. InstantViral may decline a refund where the operational review shows the request is outside eligible circumstances.
Partial Refunds
A partial refund may be considered when InstantViral’s operational process supports it — for example, when only part of an order was completed, when an order is marked partial, or when a reviewed request otherwise warrants limited credit.
Partial refunds are not automatic and are not available for every order. Any partial refund amount depends on the reviewed order status, package terms, and InstantViral’s operational decision.
Order Cancellations
Customers cannot directly edit or cancel an order after successful payment through self-service tools. Contact support as soon as possible with the order ID and checkout email if you need help before or during processing.
Cancellation or refund may not be possible once processing has started or the order has been completed. InstantViral will review cancellation requests according to order status and operational policy.
Refill Policy
Only eligible packages include refill protection. Refill availability, duration, limits, and conditions must come from the real package data shown on the relevant service page before checkout.
InstantViral does not invent refill periods on this page. If a package does not display refill eligibility, assume refill protection is not included for that package unless InstantViral later confirms otherwise in the package data.
Where refill coverage applies, it is limited to qualifying decreases during the stated refill period for that package and remains subject to destination requirements, package terms, and operational review.
Customer Responsibilities
Customers are responsible for:
- Providing an accurate public username or URL for the selected service
- Keeping the destination public and accessible as required for fulfilment and any eligible refill
- Reviewing package terms, delivery estimates, and refill eligibility before payment
- Following InstantViral instructions related to the order
- Submitting refund or refill requests with complete and truthful information
Incorrect destination information supplied by the customer may delay, reduce, or prevent fulfilment and may make an order ineligible for a refund.
Refund Request Process
To request help with a refund or refill, contact InstantViral support through the Contact page at instantviral.ca/contact and include only the information needed to locate and review the order:
- Order ID
- Checkout email
- Description of the issue
InstantViral will verify the order details and review the request against the applicable package terms and operational policy. A request does not guarantee approval, a refund amount, a refill, or any other specific outcome.
Processing Time
InstantViral reviews refund and refill requests after the required order details are received. InstantViral does not promise approval, a fixed outcome, or uninterrupted processing for every request.
A specific public processing-time SLA has not been configured. InstantViral will communicate about eligible requests through support after reviewing the order ID, checkout email, and issue description. Do not treat unpublished timeframes as guarantees.
Contact Support
For refund or refill help, contact InstantViral support with your order ID, checkout email, and a clear description of the issue.
Operating name: InstantViral
Legal / business name on file: InstantViral
Website: https://instantviral.ca
A verified support email has not been published in Refund Policy configuration. Submit refund requests through the Contact page at instantviral.ca/contact. Do not treat placeholder or example email addresses as official contacts.
You may also review the Terms & Conditions at instantviral.ca/terms-and-conditions, the Privacy Policy at instantviral.ca/privacy-policy, and common answers in the FAQ at instantviral.ca/faq.